1. What information we collect

Depending on how you interact with ingeous studios, we may collect information including:

• your name and contact details;
• email address, telephone number and organisation details;
• information you provide through enquiry or contact forms;
• project briefs, creative requirements and other information you provide when engaging our services;
• information contained in correspondence between you and ingeous studios;
• information relating to invoices, payments and business transactions;
• information you voluntarily provide when subscribing to communications or submitting information through our website;
• website usage information, such as pages visited, browser type, device information, approximate location and referring website; and
• information collected through cookies, analytics and similar technologies.

We generally collect personal information directly from you. In some circumstances, information may be provided to us by your organisation, representatives, suppliers, contractors or publicly available sources.

2. How we use your information

We may use personal information to:

• respond to enquiries and requests;
• communicate with you about our services;
• prepare proposals, quotations and project documentation;
• deliver and manage creative, design and digital projects;
• provide customer support;
• administer accounts, invoices and payments;
• improve our website, services and customer experience;
• understand how our website is being used;
• send information, updates or marketing communications where you have requested or consented to receive them;
• manage our business operations;
• comply with legal and regulatory obligations; and
• protect our business, clients, systems and users from fraud, misuse or security threats.

We will not use your personal information for unrelated purposes unless permitted or required by law, or where you have provided appropriate consent.

3. Website analytics and cookies

Our website may use cookies, analytics tools and similar technologies to understand how visitors use our website and to improve its functionality and performance.

These technologies may collect information such as:

• pages viewed;
• time spent on the website;
• browser and device information;
• general geographic information;
• referring websites; and
• interactions with website content.

Where third-party analytics or advertising services are used, those providers may collect information in accordance with their own privacy policies.

You can generally control or disable cookies through your web browser. Disabling cookies may affect the functionality of some websites.

4. Third-party services

Our website and business operations may use third-party platforms and service providers. These may include website hosting providers, analytics platforms, email and communication services, cloud storage providers, payment services, form providers, social media platforms and other digital technologies.

These providers may process information on our behalf or independently in accordance with their own terms and privacy policies.

Where practical, ingeous studios takes reasonable steps to ensure that third-party providers handling personal information provide appropriate privacy and security protections.

5. How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the information and circumstances, security measures may include:

• access controls;
• password protection and authentication;
• secure cloud and digital systems;
• limiting access to information to people who need it for legitimate business purposes;
• maintaining appropriate software and security controls; and
• securely disposing of information when it is no longer required.

No internet or electronic storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to us electronically.

6. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, to meet business and legal obligations, or to resolve disputes.

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, where appropriate.

7. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business and provide our services.

This may include disclosure to:

• employees and contractors;
• professional advisers;
• technology and service providers;
• hosting and cloud service providers;
• payment processors;
• suppliers involved in delivering a project;
• government agencies or regulatory bodies where required by law; and
• other parties where you have provided consent or disclosure is otherwise permitted or required by law.

We do not sell personal information to third parties.

8. Overseas disclosure

Some technology and service providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that appropriate privacy protections are in place and that information is handled consistently with applicable Australian privacy obligations.

9. Direct marketing

We may occasionally send information about ingeous studios, our services, projects, events or other relevant updates.

Where required, we will obtain appropriate consent and provide a simple way for you to unsubscribe from marketing communications.

You can ask us to stop sending marketing communications at any time.

10. Artificial intelligence and data

ingeous studios recognises that artificial intelligence and generative technologies are increasingly important tools within the creative and digital industries.

We may use appropriate AI-assisted technologies as part of our internal creative, research, production or business processes.

However, we take particular care with personal information, confidential client information and Indigenous cultural knowledge.

We will not knowingly submit confidential client information, personal information, culturally sensitive information, Indigenous cultural knowledge, or culturally significant imagery to public AI systems or AI training datasets without appropriate permission, consent or authorisation.

We also recognise that Indigenous knowledge, stories, cultural expressions and visual languages are subject to cultural authority and Indigenous data sovereignty.

Where AI tools are used in a project, their use will be considered in the context of the project’s requirements, confidentiality obligations, cultural protocols and client instructions.

Our approach to AI is intended to ensure that technology supports creative practice without compromising privacy, cultural authority, intellectual property or Indigenous knowledge systems.

11. Indigenous knowledge and cultural information

ingeous studios is committed to respecting Indigenous cultural knowledge, cultural authority and Indigenous data sovereignty.

Information shared with us in connection with Indigenous communities, cultures, Country, stories, language, designs, imagery or cultural practices will be treated with appropriate care.

Where cultural information is provided for a project, ingeous studios will work within the permissions, protocols and cultural authority applicable to that information.

We will not knowingly use or disclose culturally sensitive information for purposes outside the agreed project or permission provided.

12. Intellectual property and client information

Information, creative assets, documents, imagery, designs and other materials provided by clients remain subject to the applicable ownership and licensing arrangements.

Client information and project materials will only be used for legitimate business, project delivery, portfolio or promotional purposes where permitted by the relevant agreement or with appropriate permission.

Where a project contains confidential or culturally sensitive information, we will respect the applicable confidentiality and usage requirements.

13. Links to other websites

Our website may contain links to websites operated by third parties.

Those websites have their own privacy policies and practices. ingeous studios is not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policy of any third-party website you visit.

14. Accessing or correcting your information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We may need to verify your identity before responding to a request.

In some circumstances, we may be unable to provide access to particular information where permitted or required by law.

15. Privacy complaints

If you believe ingeous studios has mishandled your personal information or breached applicable privacy requirements, please contact us so that we can investigate and respond to your concern.

We will endeavour to acknowledge and address privacy complaints within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

16. Contact us

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

ingeous studios
Cairns, Queensland, Australia

Email: [insert privacy/contact email]
Website: [insert website URL]

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.

The latest version will be published on our website with the date it was last updated.

ingeous studios
Creative design. Digital. Culture. Community.